Quickdrop Privacy Policy

Quickdrop (“we”, “our”, or “us”) operates the Quickdrop platform and related applications, including customer, seller, logistics agent, and rider services. This Privacy Policy explains how we collect, use, store, and protect your information when you use Quickdrop.

By using Quickdrop, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our services.

This Privacy Policy applies to all Quickdrop users, including customers, sellers, logistics agents (Wakala), dispatchers, and Droppers (delivery riders).

1. Information We Collect

We may collect the following information:

• Personal Information: Name, phone number, email address, profile image, delivery address, and account details.
• Location Information: Real-time and background location data to provide nearby sellers, delivery tracking, routing, and accurate order fulfillment.
• Order Information: Order details, product selections, delivery instructions, payment method, receipts, and order history.
• Device Information: Device model, operating system, app version, unique device identifiers, IP address, and mobile network information.
• Payment Information: Payment transaction references and settlement records through integrated payment providers. We do not store sensitive mobile money PINs or full payment credentials.
• Communication Data: Messages, support requests, customer care conversations, and notifications sent through the platform.

2. How We Use Your Information

We use your information to:

• Provide and improve Quickdrop services
• Connect customers with nearby sellers and delivery partners
• Process and manage orders and deliveries
• Provide real-time order tracking and ETA updates
• Manage payments, settlements, and refunds
• Improve app performance, reliability, and security
• Provide customer support and dispute resolution
• Detect fraud, abuse, unauthorized access, or policy violations
• Send service notifications, order updates, and operational communications
• Analyze usage trends and improve user experience

3. Features Without an Account

Some Quickdrop features may be accessible without creating an account. These may include:

• Browsing nearby sellers
• Viewing product or menu information
• Searching available products and services

However, account registration is required for placing orders, saving addresses, tracking deliveries, viewing order history, and accessing personalized services.

4. Location Data Usage

Quickdrop uses location data to provide localized commerce and delivery services. Your location helps us:

• Display nearby sellers and available services
• Calculate delivery distance and fees
• Improve delivery routing and ETA accuracy
• Enable live delivery tracking
• Assist riders and logistics agents during delivery fulfillment

Location data is only collected when necessary for service functionality and with your device permission. You can manage location permissions through your device settings.

5. Account and Order Management

Users can manage their personal information through the Quickdrop application, including:

• Updating profile information
• Managing saved delivery addresses
• Viewing order history
• Managing notification preferences
• Requesting account deletion

Some order and transaction records may be retained for operational, legal, fraud prevention, reconciliation, and financial reporting purposes.

6. Sharing of Information

We do not sell your personal information.

We may share limited information with:

• Sellers: To fulfill your orders
• Logistics Agents and Droppers: For delivery and customer coordination
• Payment Service Providers: To process payments and settlements
• Technology Service Providers: For hosting, analytics, notifications, and platform operations
• Legal Authorities: When required by applicable law or to protect platform safety and rights

7. Third-Party Services

Quickdrop may use trusted third-party services to operate and improve the platform. These may include:

• Google Play Services
• Firebase Analytics
• Firebase Crashlytics
• Payment Service Providers (PSPs)
• Map and location services

These third-party providers may collect information according to their own privacy policies.

8. Data Security

We implement reasonable administrative, technical, and operational measures to protect your information against unauthorized access, misuse, loss, or disclosure.

While we strive to use commercially acceptable means to protect your data, no electronic transmission or storage method is completely secure.

9. Data Retention

We retain information only for as long as necessary to:

• Provide services
• Comply with legal and financial obligations
• Resolve disputes
• Prevent fraud and abuse
• Improve operational reporting and analytics

Data retention periods may vary depending on the type of information and operational requirements.

10. Children's Privacy

Quickdrop services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If we discover that a child under 13 has provided personal information, we will take steps to delete such information promptly.

11. Your Rights and Choices

You may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account
• Withdraw location permissions
• Manage notification settings
• Contact us regarding privacy concerns

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates become effective immediately after posting within the app or on our official platforms.

We encourage users to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, you may contact us:

Quickdrop Tanzania
Email: support@quickdrop.co.tz
Phone: +255 XXX XXX XXX